FAQs

What types of skincare products does Lovia Cosmetics offer?

Lovia Cosmetics specializes in a curated selection of high-quality skincare products designed to enhance natural beauty. Our offerings include effective formulations such as the Lovia Anti Acne Serum and Lovia Collagen Cream, which cater to diverse skin needs.

How do I determine which product is right for my skin type?

To select the most suitable product for your skin type, it is essential to assess your specific skin concerns, such as acne, dryness, or aging. Each product description on our website provides detailed information about its intended use and benefits, allowing you to make an informed decision.

What is the return policy for Lovia Cosmetics products?

Lovia Cosmetics has a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. Please contact us at Info@loviacosmetic.co.uk to initiate a return.

Are there any exceptions to the return policy?

Certain items, such as personal care goods, cannot be returned due to hygiene reasons. Additionally, sale items and gift cards are non-returnable. If you have questions regarding specific items, please reach out to us for clarification.

How long does it take to receive a refund after returning a product?

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange a product for a different one?

The most efficient way to exchange a product is to return the item you currently have and, once the return is accepted, make a separate purchase for the new item. This process ensures that you receive the desired product promptly.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please inspect your order immediately and contact us at Info@loviacosmetic.co.uk. We will evaluate the issue and work to resolve it effectively.

Do you ship internationally?

Yes, Lovia Cosmetics offers international shipping. Please check our shipping policy for more details on shipping rates and delivery times to your location.

How can I contact Lovia Cosmetics for further inquiries?

You can reach us via email at Info@loviacosmetic.co.uk for any questions or concerns regarding our products or services. We are committed to providing you with the information you need.