Shipping Policy

At Lovia Cosmetics, we prioritize the efficient and timely delivery of our high-quality skincare products. Understanding the importance of receiving your items promptly, we have established a comprehensive shipping policy that outlines our procedures and guidelines.

All orders placed through Lovia Cosmetics are processed within 1-3 business days. During peak seasons or promotional events, processing times may extend slightly. Customers will receive a confirmation email once their order has been shipped, which will include tracking information to monitor the shipment's progress.

We offer a variety of shipping options to cater to our customers' needs. Standard shipping typically takes 5-7 business days, while expedited shipping options are available for those requiring faster delivery. It is important to note that shipping times may vary based on the destination and external factors such as weather conditions or carrier delays.

Shipping costs are calculated at checkout based on the selected shipping method and the total weight of the order. Lovia Cosmetics strives to provide competitive shipping rates while ensuring the safe delivery of products. For orders exceeding a certain threshold, we offer free shipping as an incentive to our customers.

International shipping is also available for customers outside the United Kingdom. However, customers should be aware that additional customs duties and taxes may apply upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the shipping costs at checkout.

In the event that an order is lost or damaged during transit, customers are encouraged to contact our customer service team promptly. We will work diligently to resolve any issues and ensure customer satisfaction. It is advisable to inspect all packages upon receipt and report any discrepancies immediately.

For further inquiries regarding our shipping policy or to track your order, please do not hesitate to reach out to our customer service team. At Lovia Cosmetics, we are committed to providing a seamless shopping experience, from the moment you place your order to the delivery of your products.